93% of consumers read online reviews before visiting a business.
85% of people trust online reviews as much as a recommendation from a friend.
42% of medical practice callers encounter customer service issues.
Researchers from Athena Health analyzed data from more than 200,000 patient surveys. The results show that new patient retention is driven primarily by patients' perception of their provider, followed by how competent patients believe the staff and practice to be as a whole.
Imagine if you had real answers to all of these questions, a strategic plan to address these issues, and means to monitor if the change occurred. Your life in the office could be more productive and less stressful.
The good thing is, this is one of the most straightforward problems to correct. New patients are already calling; you need to make sure their experience is better than what they have received with other medical practices.
Most clients come to TrackableMed for practice development services when they feel they could be doing more. After analyzing aspects of your medical practice such as inbound practice phone calls, patient reviews, and office culture, we put plans and processes in place to make your office run smoother, more productive, and more efficient. We monitor operations and provide the practice with real-time, easy to read, dashboard analytics. Our philosophy, "If you don't consistently track and measure, then how do you know if a real change has or has not occurred over time?"
