Are you comfortable with how many calls your office is missing?
Feel like something is off with the number of calls your office receives? Have doubts about the way your patients are handled on the phone?
You Should Be Worried!
A recent study shows that private medical practices miss an average of 42% of their calls. Of the calls answered, only 28% result in an appointment set. This equals an average of $25k in lost revenue per each office every month from not picking up the phone.
The good thing is this is one of the easiest issues to correct. New patients are already calling, you just need to make sure they don’t get left hanging.
Learn MoreWe are not your typical call center.
(in fact - we don't call ourselves a call center at all!)
Our Appointment Services Center is the exact opposite of what comes to mind when you think of a call center. With an open floor plan, floor-to-ceiling windows, natural lighting, and spacious desks, our Appointment Specialists could never imagine being stuffed into endless rows of cubicles.
Our Appointment Specialists are mental ninjas. They are insatiable learners and voracious readers. Plus, they are so personable that you can’t help but smile when you hear them on the other end of the phone.
We intentionally overstaff the Appointment Services Center to make sure no call goes unanswered and to also give the Appointment Specialists plenty of downtime to read and learn new things. To encourage personal and intellectual development, we monetarily award the Appointment Specialists for each new book they read. They also have free access to e-learning videos where they can use their free time to take courses on anything from ‘The Science of Leadership’ to ‘Natural Language Processing’.
We do this because we know a learning brain is a healthy brain. A byproduct of our culture of enablement is that we don’t have any turnover. We have had the same team of Appointment Specialists answering the phones since 2011.
